Oonder Tecnologia da Informação

Remote HELP DESK

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The demand for technology and agility in a company is essential. Oonder´s Workplace solution, delivers services and solutions to your company and fit your business perfectly.

We offer Flexibility, scalability and certified technical resources to provide the best IT support for your company.

We have shared or dedicated Remote Help Desk services, we offer to your company services in IT support quickly, safely and efficiently.

Shared Help Desk Dedicated Help Desk
Coverage time 8x5 and 24x7 8x5 and 24x7
Price Per ticket/Monthly Contract Per ticket/Monthly Contract
# of clients Supports several clients Dedicated to a single client
Service Scope Troubleshooting incidents, support solutions, break an fix, faulty equipment and instructions for repairs, contact management third parties, asset and service management previously defined in contract. In addition of services mentioned in the Help Desk Shared, this option plus Dedicated Help Desk has installation and configuration of new software and hardware and already existing in the company, and services previously defined in contract.
Technology Teamviewer, Teams, Remote PC. Teamviewer, Teams, Remote PC.
IT Capabilities L0-2 Techs with skills in supporting Windows, Mac, Microsoft 365 and common softwares ( CRM, ERP and other is not support) L0-2 Techs with skills in supporting Windows, Mac, Microsoft 365 ( CRM, ERP and other is not support)
IT Services Process Incident, Problem, Request, Change Management, purchases, inventory management

Partner Brands

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Our Services and Solutions

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The best solutions and services in technology to meet all the needs of your company.

Click to learn more.

Flexibility, scalability and technical resources certified enable us to offer the best IT support and experience for your company

We have dedicated team to support your IT environment

A complete hardware, software, managed services and solutions in a unique  package for your business.

An entire value chain of support, services and solutions offered to streamline your business close you.

We fit a perfect solution with firewall and network to security and protect your business.

A smart Consulting to enhance your IT department and business

We have defined a business-focused IT strategy that delivers value across all your business.

We create and enhance the IT outsourcing benefits for your business.

We guide your company through a technological and hip transformation that aligns IT within your business strategy.

We shape and deliver the perfect hard IT infrastructure for your business

A dedicated PMO and project managers able to drive your projects

The best LED panels and monitors to enhance and improve your brand into a visual and digital world

Our differences

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planejamento-estrategia

Planning and Strategy

With efficient controls, they are the differential for the good progress of our businesses.

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Holistic vision and Systemic

Visualizing the whole is fundamental to the success of a business, whether for short, medium or long term. This is the concept we use to provide our services.

comunicacao-eficiente

Efficient Communication

Communication is a strong tool to avoid problems and lack of information services.

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Optimization of resources

Efficient allocation of resources, allowing employees to balance activities and knowledge, which guarantees a good flow and quality in the services provided.

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Development of people

We believe that people make a difference. For this reason, our team is in a permanent training process, in search of new knowledge and achievements.

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Management of Knowledge

Seeking, reaching, resolving and sharing knowledge is the basis for the success of our businesses and customers.

Make your registration and our team will contact you as soon as possible

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